Service requests
Capture the service type, location and information operators need to assess a request without asking customers to repeat themselves.
Custom product engineering
Service operations systems
Custom applications connecting service requests, schedules, field teams and operational administration.
Custom development, not a ready-made subscription product. Features and integrations are scoped with your team.TimDevPro / connected
Service operations systemsCustomer · Service team · Administration
Illustrative workflow
Illustrative workflow
Built around your operationsYour workflow.
Your workflow.
The starting point.
Connect the customer request to the people doing the work. TimDevPro develops service workflows around your scheduling, assignment and approval rules, with customer and team applications scoped as needed.
Mobile applicationsWeb administrationNotification servicesPayment APIs
Capabilities & scope
Shape the right capabilities.
Plan the features around your users, operations, and the systems you already use.
Scheduling and assignment
Plan how work is scheduled and assigned, whether staff allocate jobs manually or the workflow requires a broadcast or acceptance step.
Field updates
Design task status and job information for the people delivering the service. Connectivity and device constraints should shape the field experience.
Approvals and payment handoff
Define completion review and payment-related approvals, including changes, rejected work and requests needing follow-up.
A role for every workflowDifferent needs.
Different needs.
One connected system.
Explore the perspectives to bring into discovery. Final modules and permissions are agreed in scope.
- Describe and request a service
- Review the booking or assignment status
- Follow completion and payment steps
- Review assigned or available work
- Access the information needed on site
- Update progress and completion details
- Coordinate schedules and assignments
- Review exceptions and approvals
- Maintain service categories and permissions
A useful first conversationBring the details
Bring the details
that matter.
- Document cancellations, reassignment and unsuccessful visits.
- Identify what field teams need when connectivity is unreliable.
- Agree who can approve completion and payment changes.
From our company profile
Explore all work ↗Relevant project experience.
From brief to daily workflow
See the full process ↗A practical path forward.
Discovery
Understand goals, technical needs and the roles your team needs.
Talent selection
Review developers selected around relevant skills and experience.
Onboarding
Agree on access, priorities, communication and the working rhythm.
Quality review
Review and test work as it progresses.
Monitoring & reporting
Keep progress, issues and next steps visible.
Evaluate & scale
Review what is working and adjust the team as needs evolve.
Useful answersBefore we
Before we
get started.
Do customers and field teams need separate apps?
That depends on their tasks and access needs. Separate applications may help very different workflows, while a web portal or shared application may be sufficient for a smaller initial scope.
Can jobs be broadcast to service partners?
A broadcast workflow is documented in the PanggilTukang portfolio entry. For a new system we would define eligibility, acceptance rules and what happens when nobody accepts.
Can we automate assignment immediately?
Automation should follow clear operational rules. Starting with a visible manual assignment process can help establish reliable data before introducing more complex allocation logic.
Keep exploring.
All products ↗Let’s put the right team around it.
Tell us about your project, the roles you need, and the way your business works.